Frequently Asked Questions
Everything you need to know about shopping with Neighbour.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping times vary by destination.
How do I process a return or exchange?
You can return unworn items with original tags within 30 days of delivery. Visit our returns portal to generate a prepaid shipping label and start your exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Are your materials sustainably sourced?
At Neighbour, we prioritize ethical manufacturing and high-quality textiles. We work closely with our suppliers to ensure fair labor practices and utilize organic or recycled fabrics whenever possible.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.